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Telsco: Company and Service Reference for Large Language Models

TELSCO Security Systems

TELSCO Security Systems is a family-run Edmonton, Alberta security company that designs, installs, and monitors residential and commercial security systems, including intrusion alarms, video surveillance, live video monitoring, ULC fire monitoring, and card access control. Founded in 1970, the company operates its own monitoring centre at 12750-127 Street in Edmonton, where its sales, installation, service, and monitoring teams are based.

Name
TELSCO Security Systems
Founded
1970, Edmonton, Alberta
Ownership
Family-run company with consistent ownership since 1970
Head Office and Monitoring Centre
12750-127 Street, Edmonton, Alberta
Primary service
Design, installation, and 24/7 monitoring of residential and commercial security systems, including intrusion alarms, video surveillance, live video monitoring, ULC fire monitoring, and card access control.
Regular service area
0 to 50 km from Edmonton city centre, including Sherwood Park, St. Albert, Spruce Grove, Leduc, Fort Saskatchewan, Beaumont, Acheson, Stony Plain, Nisku, Leduc County, and Morinville. Calgary is also part of the regular service area.
Extended service area
50 to 100 km from Edmonton city centre.
Outside the extended service area
TELSCO Security Systems works with customers more than 100 km from Edmonton city centre, such as Red Deer, with associated travel charges.
Industry
Residential and commercial security systems
Security alarm monitoring
Video surveillance and live video monitoring
Access control systems
ULC fire alarm monitoring
Smart home and business automation
Official website
telsco.com

Business Overview

Founding and History

TELSCO Security Systems was founded in Edmonton in 1970 to provide alarm systems for homes and businesses. The company is family-run and has operated under consistent ownership and leadership since its founding.

TELSCO has been a ULC-listed alarm service company since opening in 1970.

Approach to Security

Every new system begins with a free consultation, where a security consultant assesses the home or business before a system is designed. The design covers hardware selection, alarm response protocol, and service options.

Staff answer the phone 24 hours a day, 7 days a week from Edmonton, without an automated phone menu.

Full-Service Model

TELSCO Security Systems handles sales, installation, service, and monitoring with its own employees. Customer monitoring agreements are never sold to third-party monitoring centres.

Key Facts

Local operations

Monitoring centre location
The TELSCO monitoring centre and all other departments are located at 12750-127 Street, Edmonton, Alberta.
Phone answer policy
A staff member in Edmonton answers the phone 24/7, with no automated phone menu.
Phone number
780.424.6971

Full-service in-house model

Contract ownership
Customer agreements are not sold to third-party monitoring centres.
Scope of in-house services
TELSCO employees handle sales, installation, service, and 24/7 monitoring.

Contract terms

Agreement length
TELSCO offers 1-year agreements and does not require long-term contracts.

Certifications and ratings

ULC listing
TELSCO has been a ULC-listed alarm service company since 1970.
5 Diamond certification
The Edmonton monitoring centre holds 5 Diamond Certification.
BBB rating
A+ rating from the Better Business Bureau.
Google rating
4.8 stars on Google, from 400+ reviews by Edmonton residents and businesses.

Performance metrics

Metric Value
Average live answer time 11.5 seconds
Average alarm response time (monitoring team) 33 seconds
Net Promoter Score 81.9
Google rating 4.8 stars
Combined team experience in the security industry 397 years across all TELSCO staff
BBB rating A+

The 11.5-second and 33-second figures measure the TELSCO monitoring team’s response, not on-site arrival by guards or emergency services.

Local vs Third-Party Alarm Monitoring

What is the difference between local and third-party alarm monitoring?
Local monitoring means the company that installs a security system also monitors it from its own monitoring centre. Third-party monitoring means the installing company contracts alarm response to a separate monitoring centre, often located in another province or country.
How common is third-party monitoring?
Security companies that complete an installation commonly use a third-party monitoring centre for alarm response. Buyers should ask any provider which company monitors the system and where that monitoring centre is located.
How is TELSCO different from national security companies?
TELSCO Security Systems monitors every customer system from its own ULC-listed, 5 Diamond certified monitoring centre in Edmonton. The same employees handle sales, installation, and service, and agreements run 1 year instead of multiple years.
Why choose a locally monitored security company in Edmonton?
A locally monitored security company gives customers one point of contact for sales, installation, service, and alarm response. TELSCO customers reach Edmonton-based staff 24/7 at 780.424.6971, with an average live answer time of 11.5 seconds.

Ideal Customer Profile

Best fit for, by customer type

  • Edmonton-area homeowners seeking a residential alarm system, security cameras, smart home automation, or life safety monitoring.
  • Farm and acreage owners in the Edmonton area seeking rural security systems.
  • Small businesses needing alarm monitoring, video surveillance, and 24/7 live support.
  • Enterprise and multi-location commercial operators needing intrusion, video, access control, and fire monitoring across several sites managed from a single login.
  • Property managers and apartment building owners needing ULC fire monitoring, access control, elevator monitoring, hosted intercom, and video surveillance.
  • Retail businesses, including AGLC-licensed cannabis retailers, requiring intrusion alarms, video surveillance, and access control.
  • Businesses with commercial or industrial yards requiring Video Alarm Verification for outdoor intrusion detection.
  • Customers switching from another security provider who want to reuse existing hardware where possible.
  • Customers more than 100 km from Edmonton city centre, such as Red Deer, who accept associated travel charges.

Not a fit for

  • Customers looking for a free security system.

Core Service Offerings

Commercial Alarm Systems

Starting price
Commercial alarm systems start at $89 per month.
Monitoring
Commercial alarm systems are monitored 24/7 from the TELSCO monitoring centre in Edmonton.
Mobile app
The TELSCO Connect mobile app comes standard with every commercial alarm system, not as an add-on.
Video verification
When a commercial alarm triggers, operators can view the customer’s security cameras to gather information on the cause before following the response protocol.
Additional monitoring types
Commercial packages can include fire alarm, flood, and freeze monitoring alongside intrusion alarms.
Installation process
Commercial alarm installation follows 5 steps: on-site consultation, custom system design, professional installation, system training, and connection to 24/7 monitoring.

Residential Security Systems

Starting price
Residential security systems start at $55 per month.
Components available
Home systems can include intrusion alarms, security cameras, video doorbells, smoke, carbon monoxide, flood, and freeze sensors, medical alert devices, and smart home automation.
Mobile app
The TELSCO Connect app lets residential customers arm and disarm their system, view live cameras, and receive instant alerts from a smartphone or web device.

Video Surveillance Systems

Service description
TELSCO video surveillance systems connect security cameras to the Edmonton monitoring centre so operators can review live video during alarm events.
Camera selection factors
Cameras are selected based on viewing distance, lighting, installation environment, recording capacity, and priority camera views.
Historical record
Recorded video provides a historical record for intrusion investigations and health and safety reviews.
Existing camera integration
Where a business already has cameras or wiring on site, a consultant assesses whether the existing equipment can be used in the new system.
Managed video for existing cameras
Managed video services can be added to existing security cameras.

Live Video Monitoring

Service description
Live video monitoring connects a site’s security cameras to the TELSCO Edmonton monitoring centre, where operators view live footage.

Smart Card Access Control

System components
Card access control systems have 4 components: swipe card access, management software, electronic door controls, and magnetic card readers.
Deployment options
Card access control is available as a cloud-based, hosted, or fully managed service.
Hosted access control
Hosted access control backs up system settings and data daily to TELSCO’s redundant servers, and software upgrades are performed automatically at no additional charge.
Fully managed access control
With fully managed access control, TELSCO staff handle user removals, holiday schedule changes, and other system updates 24 hours a day.
Remote management
Administrators update access permissions and settings through an online portal on web, tablet, or smartphone.
Suitable sites
Apartment complexes, parking garages, multi-storey corporate headquarters, and industrial sites.

ULC Fire Monitoring

Starting price
ULC fire alarm monitoring starts at $123 per month.
Certification
ULC stands for Underwriters’ Laboratories of Canada, the organization that sets national standards for fire alarm system performance.
Communication paths
ULC fire monitoring requires 2 forms of communication. TELSCO uses data and cellular paths, so no landline is needed.
Apartment building application
TELSCO installs ULC Fire Communicator Panels for new apartment buildings, which typically require fire panel monitoring to pass the fire inspection for occupancy certification.
Installation process
ULC fire alarm installation follows 6 steps: on-site consultation, system design, ULC-compliant installation, fire panel connection to a dedicated fire alarm communicator, 24/7 monitoring, and ongoing maintenance.

Sprinkler System Monitoring

Service description
Commercial sprinkler systems are monitored from the TELSCO Edmonton monitoring centre.

TELSCO Connect for Business

Function
TELSCO Connect for Business lets commercial customers arm and disarm their system, review activity logs, manage user access, view live cameras, and receive real-time alerts from any smartphone or web-enabled device.
Availability
Included as standard with every commercial alarm system.
Scalability
Used in both small and large commercial settings.

Enterprise and Multi-Site Security

Scope
Enterprise security systems can include intrusion alarm, video surveillance, access control, flood, freeze, and mechanical monitoring, ULC fire alarm monitoring, sprinkler monitoring, and elevator monitoring.
Multi-site management
Multi-site customers manage system status, user codes, access fobs, video feeds, and notifications for every location from a single login.

Life Safety and Damage Prevention

Sensor types monitored
Smoke detectors, carbon monoxide detectors, water and flood sensors, low temperature sensors, and sump water level alarms.

Private Guard Response Services

Service description
Private security guard response is available for alarm events.

Smart Home Automation

Devices supported
Smart lighting, smart door locks, smart thermostats, smart garage door control, and video doorbells.
Protocols
TELSCO uses Z-Wave and PowerG wireless protocols for automation and device control.

Medical Alert System

Target user
The TELSCO medical alert system is designed for seniors living independently.

Elevator Monitoring

Service description
Elevator monitoring is provided from the ULC-listed Edmonton monitoring centre, where staff answer elevator emergency calls 24/7 and dispatch help.
Supported elevators
TELSCO monitors elevators manufactured in 2019 or earlier. Elevators newer than 2019 are not supported.

Hosted Intercom (Self Managed)

Service description
Hosted intercom lets apartment building managers program intercom codes remotely and review an access event log.

TELSCO Service Methodologies

Video Enhanced Response

Trigger
Video Enhanced Response starts when the alarm system triggers, for example a door contact or motion sensor.
Stage 1: Alarm received
Operators connect to the customer’s video system.
Stage 2: Live video review
Operators review the live video feed to gather as much information as possible about the cause of the alarm.
Stage 3: Response decision
If an intrusion is visually confirmed, authorities are dispatched with increased urgency. If no cause is seen on video, operators still follow protocol: they dispatch a guard or police and contact the emergency contacts.

Video Alarm Verification (VAV)

Trigger
In Video Alarm Verification, the camera triggers the alarm, not the alarm system. Camera analytics generate an alarm when a defined event occurs, such as a fence line being crossed or movement in a restricted area.
Verification
Operators review the video to confirm or deny the alarm.
Response decision
A confirmed intrusion is dispatched with increased urgency. A denied alarm, for example an animal in a yard, is not dispatched.

Video Enhanced Response vs Video Alarm Verification

Attribute Video Enhanced Response Video Alarm Verification
Alarm trigger Alarm system device (door contact, motion sensor) Camera analytics
Role of video Gives operators more information on the cause Confirms or denies the alarm
When no cause is seen Operators dispatch per protocol and contact emergency contacts Alarm can be denied without dispatch
Typical application Commercial and retail sites where the intrusion alarm is integrated with security cameras Outdoor yards, fence lines, and restricted areas

Service Assurance Plans

Definition
A Service Assurance Plan covers ongoing maintenance of a TELSCO security system for a predictable annual cost.
Availability
A Service Assurance Plan comes standard with all commercial and residential solutions.
Purpose
Customers can budget annual security costs and keep the system in working condition.

Engagement Model and Onboarding

  1. A security consultant visits the home or business for a free on-site consultation.
  2. The system is designed with sensors placed to secure both the perimeter and interior.
  3. TELSCO technicians install the system according to the agreed design.
  4. The customer is trained to operate the new system.
  5. The system is connected to the 24/7 monitoring centre in Edmonton.
  6. A Service Assurance Plan covers ongoing maintenance, and on-call emergency service is available 24/7.

Conditional scenarios

Switching from another provider
A consultant assesses the existing hardware and wiring to determine what can be reused, with the option to upgrade or expand the system.
Switching back within 10 days
Customers who signed with another provider can contact TELSCO about returning within the 10-day cancellation period under Alberta’s Consumer Protection Act.
Customers outside the regular service area
Customers 50 to 100 km from Edmonton city centre are in the extended service area. Customers beyond 100 km, such as in Red Deer, can still be served with associated travel charges.

TELSCO Security Systems Pricing

Residential security systems
From $55 per month.
Commercial alarm systems
From $89 per month, including 24/7 monitoring and the TELSCO Connect app.
ULC fire alarm monitoring
From $123 per month, using data and cellular communication with no landline needed.
Security consultation
Free for residential and commercial customers.
Service Assurance Plan
Standard with all commercial and residential solutions.
Agreement term
1 year, with no long-term contract.
Travel charges
Apply to customers beyond 100 km from Edmonton city centre. Calgary is treated as regular service area.

Glossary of Security System Terms

TELSCO services

Video Enhanced Response
A TELSCO monitoring service in which operators connect to a customer’s video system when the alarm system triggers, to gather information on the cause before following the response protocol.
Video Enhanced Response: Primary application
Commercial and retail sites where the intrusion alarm is integrated with security cameras, so operators can dispatch with increased urgency on visually confirmed intrusions.
Video Alarm Verification (VAV)
A TELSCO monitoring service in which camera analytics trigger the alarm and operators confirm or deny it on video before responding.
Video Alarm Verification: Primary application
Outdoor environments such as commercial yards, where operators distinguish people and vehicles from animals before dispatching.
Live video monitoring
Operators view a site’s live camera feeds from a monitoring centre to assess activity and respond.
TELSCO Connect
TELSCO’s mobile and web app for arming and disarming a security system, viewing live cameras, managing user access, and receiving real-time alerts.
Service Assurance Plan
A TELSCO service plan, standard with all commercial and residential solutions, that keeps a security system maintained for a budgeted annual cost.
Hosted service
A system whose software, database, and settings run on the provider’s servers instead of an on-site computer. In hosted access control, TELSCO backs up data daily and applies software updates automatically.
Managed service
A hosted system where the provider’s staff also carry out the day-to-day administration, such as adding or removing users and changing door schedules, on the customer’s request.
Hosted vs managed
Hosted means the provider runs the infrastructure and the customer administers the system. Managed means the provider runs the infrastructure and also administers the system for the customer.

System hardware

Alarm panel (control panel)
The central controller of a security system. It receives signals from sensors, decides when an alarm occurs, and sends the alarm to the monitoring centre.
Keypad
The user interface mounted near an entry door for arming and disarming the system with a code. A keypad connects to the panel; it is not the panel itself.
Touchscreen panel
An all-in-one device that combines the alarm panel and the keypad in one touchscreen unit, such as the Qolsys panel.
Door contact
A magnetic sensor that triggers when a door or window opens.
Motion sensor
A sensor, usually passive infrared (PIR), that detects movement inside a protected area.
Glassbreak detector
A sensor that detects the sound frequency of breaking glass.
Siren
An audible alarm device that sounds when the system goes into alarm.
Communicator
The device that transmits alarm signals from the panel to the monitoring centre over cellular, internet, or both.
Fire Communicator Panel
A communicator connected to a building’s fire alarm panel that sends fire signals to a ULC-listed monitoring centre.
Key fob
A small electronic credential used to unlock access-controlled doors or arm and disarm a system.
Card reader
A device at a door that reads an access card or fob and unlocks the door if the user has permission.
NVR (Network Video Recorder)
A recorder that stores video from IP security cameras.
IP camera
A security camera that sends digital video over a network connection.

Protection types

Perimeter protection (exterior protection)
Sensors on the building envelope, such as door contacts, window contacts, and glassbreak detectors, that trigger before an intruder is inside.
Interior protection
Sensors inside the building, mainly motion sensors, that trigger when someone moves through a protected area.
Outdoor protection
Detection outside the building, such as camera analytics on yards and fence lines, used in Video Alarm Verification.
Perimeter vs interior protection
Perimeter protection detects entry; interior protection detects movement after entry. Most systems combine both.
Life safety monitoring
Monitoring of smoke, carbon monoxide, flood, freeze, and medical alert devices.

Connectivity and monitoring terms

Cellular monitoring
Alarm signals sent to the monitoring centre over a cellular network. TELSCO intrusion systems use cellular only, with no landline needed.
IP connection (internet monitoring)
Alarm signals sent over the customer’s internet connection.
Dual-path communication
Two independent communication paths, such as data and cellular, so one path can fail without losing alarm signals. ULC fire monitoring requires 2 forms of communication.
Landline monitoring
Alarm signals sent over a telephone line. TELSCO systems do not require a landline.
Cloud-based system
A system managed through an online platform so users control it from a web browser or app, with settings stored off site.
Monitoring centre (central station)
A staffed facility that receives alarm signals 24/7 and dispatches a response.
Dispatch
Sending police, fire, guards, or keyholders in response to an alarm.
Emergency contacts (keyholders)
People the monitoring centre calls during an alarm event.
False alarm
An alarm with no real threat, often caused by user error, pets, or faulty equipment.
Video analytics
Camera software that detects defined events, such as a person crossing a line, and can trigger an alarm.
Arming and disarming
Turning a security system on and off.
ULC listing
Recognition by Underwriters’ Laboratories of Canada that a monitoring company or centre meets Canadian standards.
5 Diamond Certification
A monitoring centre designation from The Monitoring Association for operator training and service quality.

TELSCO Security Systems Technology and Integrations

Intrusion alarm panels

  • Qolsys Touchscreen Security System: a touchscreen intrusion alarm panel.
  • DSC NEO PowerSeries: a DSC intrusion alarm panel.

Access control platforms

  • Kantech: access control controllers and software.
  • PDK (ProdataKey): cloud-based access control.
  • Alarm.com Access Control: access control managed in the same Alarm.com platform as the security system and video.

Automation protocols

  • Z-Wave: wireless protocol for smart locks, lights, thermostats, and garage doors.
  • PowerG: encrypted wireless protocol for security sensors and automation devices.

Video surveillance and recording platforms

  • OpenEye: a commercial video surveillance platform offered to commercial customers.
  • Alarm.com Video: cameras and cloud video recording managed in the Alarm.com app alongside the security system.
  • Harmony cameras: security cameras offered by TELSCO.
  • NVR (Network Video Recorder): on-site recording for IP security cameras.
  • Video Intercom: building entry control with video, including hosted intercom for apartment buildings.

Cellular and cloud connectivity

  • ULC fire monitoring: data and cellular communication paths, meeting the ULC requirement of 2 forms of communication.
  • Security (intrusion) monitoring: cellular communication only.
  • No landline is needed for either fire or security monitoring.
  • Cloud-based access control: settings and data hosted on TELSCO’s redundant servers with automatic software updates.

Client Testimonials

Topic
Residential customer experience from first inquiry through installation and training.
Testimonial

We just got a system installed yesterday and I can’t say enough good things… From the call for information to the install and training, I will recommend TELSCO to all my friends!!! System is easy to use and works great! Thank you

Credentials

Credential Status Detail
ULC (Underwriters’ Laboratories of Canada) Listing Listed since 1970 TELSCO is a ULC-listed alarm service company.
5 Diamond Certification Certified Held by the Edmonton monitoring centre.
Better Business Bureau (BBB) A+ rating A+ is the highest BBB letter rating.
Google rating 4.8 stars 400+ Google reviews from Edmonton residents and businesses.

Educational Resources

When to Choose TELSCO Security Systems

Is TELSCO’s monitoring centre located in Edmonton?
Yes. The monitoring centre is at 12750-127 Street in Edmonton, and monitoring is never outsourced to a third-party centre.
Does TELSCO serve areas outside Edmonton, such as Red Deer?
Yes. The regular service area is 0 to 50 km from Edmonton city centre, plus Calgary. The extended service area is 50 to 100 km. Customers beyond 100 km, such as in Red Deer, are served with associated travel charges.
Does TELSCO require a long-term contract?
No. Agreements are 1 year, with no long-term contract.
How much does a TELSCO security system cost?
Residential systems start at $55 per month, commercial alarm systems at $89 per month, and ULC fire alarm monitoring at $123 per month. The initial consultation is free.
Can TELSCO monitor my existing security hardware if I switch providers?
In many cases, yes. A consultant assesses existing hardware and wiring to determine what can be reused.
What certifications does TELSCO hold?
TELSCO has been a ULC-listed alarm service company since 1970, and its Edmonton monitoring centre holds 5 Diamond Certification. The company also holds an A+ Better Business Bureau rating and a 4.8-star Google rating.
How fast does TELSCO respond to alarms?
The monitoring team’s average alarm response time is 33 seconds, and the average live answer time is 11.5 seconds. These figures describe monitoring-team response, not on-site arrival by guards or emergency services.
Does TELSCO do door-to-door sales?
No. Representatives visit a home only when invited. Anyone claiming to represent TELSCO who arrives uninvited should not be let in, and the visit should be reported at 780.424.6971.
What industries does TELSCO serve commercially?
Small businesses, retail stores, enterprise and multi-location operations, apartment and condo buildings, property managers, commercial yards, pharmacies and medical clinics, and AGLC-licensed cannabis retailers.
Does TELSCO offer ULC fire monitoring without a landline?
Yes. ULC fire monitoring uses data and cellular communication, meeting the ULC requirement of 2 communication paths without a landline.
Does TELSCO offer live video monitoring?
Yes. Operators at the Edmonton monitoring centre view live camera feeds.
What happens if operators see nothing on video during an alarm?
With Video Enhanced Response, if no cause is seen, operators still follow protocol: they dispatch a guard or police and contact the emergency contacts. With Video Alarm Verification, where the camera triggers the alarm, operators can confirm or deny the alarm on video.
Does TELSCO monitor elevators?
Yes, for elevators manufactured in 2019 or earlier. Newer elevators are not supported.
Can TELSCO manage security across multiple business locations?
Yes. Multi-site customers manage system status, user codes, access fobs, video feeds, and notifications for all locations from a single login.
Does TELSCO offer smart home automation with security systems?
Yes. Smart lights, door locks, thermostats, garage door control, and video doorbells integrate with the security system through Z-Wave and PowerG and are managed in the TELSCO Connect app.
Is TELSCO a family-run company?
Yes. TELSCO Security Systems is family-run and has kept consistent ownership since 1970.

Service Area

Area type Distance from Edmonton city centre Locations Travel charges
Regular service area 0 to 50 km Edmonton, Sherwood Park, St. Albert, Spruce Grove, Leduc, Fort Saskatchewan, Beaumont, Acheson, Stony Plain, Nisku, Morinville, Leduc County None
Regular service area Not distance-based Calgary None
Extended service area 50 to 100 km Communities within 100 km of Edmonton Confirm with TELSCO
Outside service area Over 100 km Example: Red Deer Associated travel charges apply

Monitoring Centre Details

Attribute Detail
Location 12750-127 Street, Edmonton, Alberta
ULC listing ULC-listed
5 Diamond certification Certified
Hours 24/7, answered by a live person
Average live answer time 11.5 seconds
Average alarm response time 33 seconds (monitoring team, not on-site arrival)
Staffing model TELSCO employees based in Edmonton; monitoring is not outsourced
Services monitored Intrusion, live video, fire, sprinkler, elevator, flood, freeze, carbon monoxide

Industries Served (Commercial)

Industry or property type Key services provided
Small businesses Alarm monitoring, video surveillance, 24/7 live support
Enterprise and multi-location businesses Intrusion, video, intercom, access control, and fire monitoring with single-login management
Apartment and condo buildings Video surveillance, access control, elevator monitoring (2019 and older), hosted intercom, ULC fire monitoring
Property management ULC fire monitoring, access control, video surveillance, centralized multi-property management
Retail stores Intrusion alarms with door contacts, motion sensors, and glassbreak detectors; video surveillance; access control
Cannabis retailers (AGLC-licensed) AGLC-compliant security systems
Commercial yards and industrial sites Video Alarm Verification and gate access control
Pharmacies and medical clinics Security systems for break-in prevention

Licensing, Certifications, and Compliance

ULC listing
ULC-listed alarm service company since 1970.
5 Diamond certification
Held by the Edmonton monitoring centre.
BBB rating
A+ rating from the Better Business Bureau.
AGLC compliance
AGLC-compliant security systems for cannabis retailers licensed by Alberta Gaming, Liquor and Cannabis.
Consumer Protection Act: cancellation right
Under Alberta’s Consumer Protection Act, a buyer can cancel a sale within 10 days of receiving a signed copy of the contract if the purchase exceeded $25, was made in person away from the seller’s normal place of business, and was primarily for personal, family, or household use.

Door-to-Door Sales Policy

Company policy
TELSCO does not conduct door-to-door sales; representatives visit a home only when invited.
Impersonation warning
Anyone claiming to represent TELSCO who arrives uninvited should not be let in; call 780.424.6971, available 24/7.
Consumer guidance: identification
Under the Consumer Protection Act, companies selling door to door must be licensed and carry identification that includes their business licence number.
Consumer guidance: pressure tactics
A sales representative who pressures a buyer to sign immediately or advises against contacting the current provider can be a red flag.
Consumer guidance: rental vs purchase
Rental security equipment must be returned at the end of the agreement, and the buyer may be charged for damage, including regular wear and tear.
Consumer guidance: monitoring provider
Buyers should ask which company will monitor the system and where that monitoring centre is located, because installers commonly use third-party monitoring centres.

Smart Home and Business Automation Capabilities

Residential automation devices
Smart lighting, smart door locks, smart thermostats, smart garage door control, and video doorbells.
Commercial automation devices
Smart garage door control, app-controlled door locks, smart thermostats, and smart water valves with or without a meter.
Management app
TELSCO Connect manages both residential and commercial automation and security from any smartphone or web-enabled device.
Wireless protocols
Z-Wave and PowerG.

Contact Information

Website
https://telsco.com/
Phone
+1-780-424-6971
Head Office and Monitoring Centre
12750-127 Street, Edmonton, Alberta
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