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These reviews speak for themselves. Most alarm companies rate VERY poorly, but not TELSCO! Response time is second to none... read moreThese reviews speak for themselves. Most alarm companies rate VERY poorly, but not TELSCO! Response time is second to none and customer service is excellent. I highly recommend TELSCO to everyone I know (and even those I don't know). read less

I had a new wireless system installed. A highly professional, friendly, efficient, first class service. The conversations with the... read moreI had a new wireless system installed. A highly professional, friendly, efficient, first class service. The conversations with the office, the scheduling, confirmation, installation of the system - all exceeded my expectations. Chris the technician was punctual, always polite, clearly very skilled, explained clearly what was happening at each stage, very patient taking me through the computer program and set up, got the job done in the time allotted with no fuss and impeccable with cleaning up. I can’t recommend TELSCO highly enough. read less

If you are considering Telsco for your first home security system, here are some things I wish I had understood... read moreIf you are considering Telsco for your first home security system, here are some things I wish I had understood when I was in the market. I have a deep regret that Telsco was only my second choice, because I did not understand the importance of these details. When I am finally free to change providers, Telsco will be my first call.Independent monitoring service:National competitors subcontract through API. This means that they will follow API procedures, regardless of what your contract states. Telsco will follow the procedure you have specified in your contract.Short term contract:The initial payment for your security equipment may be daunting, but it will save you big time if you do have a problem. I am locked into a contract with another company because to withdraw would cost over $2k. This includes 50 months of monitoring fees for services that I would not receive after cancelling. With Telsco, because you pay up front, you will not have to buy out the cost of equipment in future, and the contract for monitoring is significantly shorter.No subcontractors and customer service:Because Telsco does not use subcontractors, you will deal with them directly if you do encounter problems. They are able to provide customized solutions because no third party contracts will get in the way. Miscommunication between multiple companies will not be an issue.I hope this is helpful and that you will never actually need someone to dispatch emergency services! Best of luck with your decision. read less

Just had a new home security system installed 2021. Excellent service from both the salesperson Mike and all of the... read moreJust had a new home security system installed 2021. Excellent service from both the salesperson Mike and all of the company employees I’ve talked to on the phone. The installers and technicians were friendly and knowledgeable.Dealing with an established local Edmonton company was one of our best decisions.I very highly recommend using Telsco for a home alarm system. read less

We have been dealing with TELSCO for over 10years and always found that they provide good service at reasonable rates.... read moreWe have been dealing with TELSCO for over 10years and always found that they provide good service at reasonable rates. Today we had a thermostat added to our monitoring system by an installer named Chris (cant recall last name) and he was the most polite and friendly individual I have met in a long time! I highly recommend TELSCO for all your home monitoring needs. read less

Great company all around - from customer service to service technicians. Always available with just a phone call and very... read moreGreat company all around - from customer service to service technicians. Always available with just a phone call and very responsive. Monitoring is on point, have had false alarms and Telsco calls immediately to check. Highly recommend. read less