FAQ's

Frequently Asked Questions

 
Where is TELSCO located?

TELSCO is located at 12750-127 Street in Edmonton.

What are TELSCO’s Hour of Operation?

Although TELSCO’s monitoring station is operating 24/7, our public access is Monday thru Friday; 8:00am – 4:30pm. Visit our friendly office staff to purchase a back up battery, pay an invoice, or arrange to have a tour of our building.

How do I pay my invoice?

Invoices can be paid by cheque via. mail, by online banking with the majority of banks, over the phone with a credit card (Visa, Mastercard, or American Express) or in person with cash or debit. For ongoing monitoring charges we can set up automatic bank withdrawl for ease of payment. To participate in the Direct Debit plan, please contact our office at 780.424.6971

How do I get an Insurance Certificate?

If your insurance company requires a copy of your Installation Certificate to provide you with a discount we will be happy to provide one at your request. Contact our office staff at 780-424-6971 and we will forward a copy to you, or directly to your insurance company.

How do I set up or update my Keyholder & Password Information?

Additions or deletions to your account can be made by contacting our monitoring station by phone (780-424-6971) or email (station@telsco.com).  

Do I need my land line to be monitored?

Traditionally, alarm systems have been dependent on analog phone lines to communicate to the Central Monitoring Station. This mode of communication is being replaced by a cellular option. If you are looking to eliminate your land line, you will require a Cellular Communicator for your alarm system to communicate with the Central Station. Please contact our sales team at 780.424.6971 to find out about options for your system.

Can I Control my Security System with an App?

With TELSCO Connect, you can connect to, and control your Home or Business security system from anywhere using an App or Web Portal. Not only can you arm and disarm, but you can set up valuable notifications and even integrate with home automation.

How do I change my back up battery?

See this video for step by step instructions on changing your panel battery.

Where can I purchase a back up battery?

The back up battery for your alarm panel can be purchased directly from TELSCO or at a specialty battery retailer.

How do I change the batteries on my wireless devices?

See this video for step by step instructions on changing your wireless device batteries. Please ensure you contact our monitoring station prior to changing your device batteries, as they are equipped with a 24 hour tamper alarm.

Where can I purchase batteries for my wireless devices?

The lithium batteries used to power your wireless devices can be purchased at virtually any hardware store or battery retailer.

What does it mean when my system is “End of Life”  ?

With time and technology always changing and advancing, some systems are no longer being supported by the manufacturer.  “End of Life” simply refers to this end of manufacturers support, and does not mean your system no longer works. Some systems will continue to work well past their life expectancy and support periods.

TELSCO will continue to Monitor your “ End of Life” system and provide the best service possible, keeping in mind that service issues may not be able to be repaired with a service call. An upgrade to a new panel may be required when service issues occur. We welcome you to give our Sales team a call to discuss an upgrade proactively to prevent any unexpected down time with security.

 

Proud member of


Click for the BBB Business Review of this Security Control Equipment & System Monitors in Edmonton AB

Top