Beware of Door to Door Security Sales
In recent years we have seen changes to consumer legislation in Alberta that restrict some retail industries from conducting residential door-to-door sales. In the home security industry, however, door-to-door sales continue to account for a large number of new residential customers for many security companies.
Although not always the case, door-to-door sales are often accompanied by high-pressure sales tactics and lofty marketing promises that leave consumers feeling deceived and disappointed when the sales deal is done. A quick online search reveals warnings from homeowners in Edmonton about aggressive security salespeople using unscrupulous sales tactics.
Salespeople will often offer “free” security equipment and promote “limited time promotional offers” to entice you into a long-term monitoring agreement. Unlike purchasing a retail box of chocolates or a household vacuum cleaner, signing up with a security monitoring provider is a long-term service commitment and a quick purchasing decision at the front door can have a significant financial impact for years to come.
If something sounds too good to be true, it probably is!
Door-to-door security salespeople aren’t all bad, and their services won’t necessarily be a poor fit for your family’s needs. The important consideration is to do your market research and not let yourself be forced into a quick purchasing decision.
A security company that won’t be around to sell to you tomorrow may be a warning flag.
You can research security alarm companies online using websites like Better Business Bureau, HomeStars, Renovation Find, Google or Social Media Forums.
Click here for a list of screening questions to ask door-to-door salespeople before making a purchase decision.
If you do make a quick purchase decision, keep in mind that Alberta consumer law allows you to cancel the service contract for any reason within 10 days. Even if the security alarm system has been installed, you can have the security equipment removed from your home and be relieved of all contractual obligations within this timeframe.