Edmonton Monitoring Centre

As a woman living alone, I installed home security to add to my sense of comfort. What I didn't expect... read moreAs a woman living alone, I installed home security to add to my sense of comfort. What I didn't expect was how having home security dramatically improved my sleep. I highly recommend Telsco. They are thoroughly professional at every stage and the installation was such a breeze. They will provide you with precisely what you need. And I love that they are locally monitored. read less

We've been TELSCO customer's for 15+ years and as will happen technology ages and needs to be upgraded at times.... read moreWe've been TELSCO customer's for 15+ years and as will happen technology ages and needs to be upgraded at times. This was the case earlier in the year and at their recommendation had a new system and keypad installed to insure continued coverage and monitoring. Unfortunately, after the upgrade there was an unexpected issue that while not jeopardizing the system itself did make for a persisting annoyance. Although it took a couple of attempts I can't speak highly enough of TELSCO's commitment to look after their customers and in particular Kristin. She was always very prompt to reply, took our concerns seriously and treated us with the utmost respect & consideration for our time.I can recommend TELSCO with absolutely no hesitation. read less

We were away from home and received a phone call from Telsco saying that the main floor sensor alarm was... read moreWe were away from home and received a phone call from Telsco saying that the main floor sensor alarm was breached. They asked us if they should send a car around. I told them know, as we have neighbors that monitor our home when we are away. I called the neighbors and they responded noting it was a false alarm. When we got home, we called Telsco to see why this would happen. They said there could be many causes, but advised us that if we wished they could send a technician out to check out all the sensors to ensure they were working properly. We accepted this offer, thinking there would be a fee for this. A very polite technician came over and checked every sensor in the home to ensure it was functioning properly. They all were, and said it was an anomaly that this occurred. He also stated that if it happened again, they would come out and possibly replace the motion sensor. I really thought we were going to pay a service charge for this, as friends have told us that other Security Systems charge for service calls like this. We were informed that there was no charge. We are really happy with Telsco and would recommend them to anyone! read less

We found ourselves needing some assistance with our Telsco services. We dealt with Nathan Hay. We found him... read moreWe found ourselves needing some assistance with our Telsco services. We dealt with Nathan Hay. We found him to be professional, courteous and knowledgeable. He easily dealt with our issues within the day. We would refer Telsco to all of our friends and neighbors. Well done Nathan and Telsco. read less

I have been using Telsco now for about 6 years. I chose to go with them because they are a... read moreI have been using Telsco now for about 6 years. I chose to go with them because they are a local company and monitor the system locally - evenings, weekends and holidays.I have been so pleased with the service and the response times. When I've accidentally set off the alarm, they are consistently calling me within 20-30 seconds. When cooking, the steak i was doing in the oven ended up sending out more smoke than intended ... within 30 seconds of the fire alarm going off, Telsco was on the phone, checking to make sure everything was ok.When family members accidentally forgot to disarm the system and set off the alarm, they got in contact with my emergency contact people (and tracked me down), asked if i wanted police response, and was able to remotely deal with the alarm.I upgraded my system a few years ago to allow for internet-based access - the installer was professional and took so much time to ensure that i understood what i could do and that i was comfortable with all the features and the flexibility i now have.This week, the system started sending out low battery notifications - the customer service representatives were effective, efficient and scheduled a time for a technician to come out which met my schedule. The technician arrived well inside the 2 hour window provided, called in advance to let me know he was on the way. He showed me how to replace the batteries in the motion sensors myself; gave me information on what could cause false alarms and checked/tested the rest of the system.Every time I speak with someone from Telsco, I feel like the hear, understand and do their best to resolve any issues. Highly recommend them. read less

Great ,timely service for all our clinics. Thank you.

We have been Telsco customers for many, many years, and when it came time to move up to a newer... read moreWe have been Telsco customers for many, many years, and when it came time to move up to a newer technology platform, they made the process easy and cost effective. During informative, no pressure consultations, we were presented various options to make the best decision, and are now enjoying the new features and peace of mind. In addition, their knowledge of the existing system (and new support arrangements), made the decision even easier. read less

We did a lot of homework when choosing a system. You will find that Telsco is on the pricier end... read moreWe did a lot of homework when choosing a system. You will find that Telsco is on the pricier end for initial set up but worth its weight in gold. Great experience from getting a quote (the guy came on a Sunday to accommodate our schedules!) all the way through to call centre check up calls and install/service visits - they live for your service protection plan like its their home. They are also one of few companies that will work with existing systems - so keep this in mind. My only regret is wasting so much time looking at other companies - we are very lucky to have Telsco in #yeg. read less

We have been a Telsco customer for some time now and have always appreciated how fast they respond to our... read moreWe have been a Telsco customer for some time now and have always appreciated how fast they respond to our errant alarms. Everyone I have spoken to is courteous and friendly. We have recently added a low temp. sensor to our furnace room. The tech was professional, knowledgeable and made sure our needs were met. Thank you for the complimentary hand sanitizer!! I would not hesitate to refer Telsco to any friend or relative. read less

Telsco is a great service provider and Patrick (a technician) was quickly able to troubleshoot and resolve my issue. ... read moreTelsco is a great service provider and Patrick (a technician) was quickly able to troubleshoot and resolve my issue. I am happy that I have subscribed to the monthly service plan which has come in handy a couple of times. Great work! read less

Telsco provides a security system to the company I work for since 1995 and during all these years they were... read moreTelsco provides a security system to the company I work for since 1995 and during all these years they were steady as a rock. I was so impressed and decided to go with them for my home security. One of the best decisions I’ve ever made. These guys are second to none. Highly recommend. read less

Telsco is on the job! They are quick to respond and always give great customer service. I recommend them 100%

Great service, We inquired on a Friday and the system was installed Monday. Aman was our technician, we were delighted... read moreGreat service, We inquired on a Friday and the system was installed Monday. Aman was our technician, we were delighted with his service and the time he spent with us going over the system. Highly recommend Telsco. read less

The experience with Telsco was the type that one should experience with every supplier. The tech was extremely competent, fastidious... read moreThe experience with Telsco was the type that one should experience with every supplier. The tech was extremely competent, fastidious with respect to ensuring that everything operated properly and provided answers to any question posed in a professional and friendly manner.The follow up from the management to ensure that I was satisfied with the experience was wonderful.If anyone needs a competent and customer focused security company to look after their home or business; look no further.Thank you Telsco and look forward to a long lasting relationship. read less

As a Telsco customer for the last 5 years, I would highly recommend their service. I recently had an issue... read moreAs a Telsco customer for the last 5 years, I would highly recommend their service. I recently had an issue with my system and the response was prompt. The technician drove 90 km and replaced an out of warranty component with no charge. read less