With ULC Listing & 5 Diamond Certification, our Edmonton based monitoring centre adheres to the highest standards to keep you safe.
Since 1970, TELSCO has been providing security monitoring to thousands of homes and businesses in Edmonton and the Surrounding Area. We provide monitoring options for Intrusion, Fire, Flood, Freeze, Carbon Monoxide and more. With ULC Listing, and 5 Diamond Certification, our Edmonton based monitoring centre adheres to the highest standards in the industry.
In the event of an alarm, you will be in good hands with our friendly and experienced operators. A commitment to ongoing training, paired with extensive knowledge of local bylaws and geography allows us to deliver the most efficient alarm response possible. Our local operators are on hand 24/7 to respond to any alarms, updates or questions you might have.
Having all departments, including our monitoring station, operate out of a single location, allows us to provide a personalized level of service that is unparalleled in the security industry. Every time you call us, you are speaking with a real live person located in Edmonton that is eager to help.
You can find our monitoring centre in the TELSCO building, located at 12750 127 Street. Contact Us to learn more about the Local Advantage.
You can now stay more connected to your home or business using the TELSCO Connect App or Web Interface. TELSCO Connect allows you to Control your alarm system from anywhere, as well as set up alerts and notifications that keep you informed about what is happening when you can’t be there.
We absolutely love Interactive Security and recommend it every time to compliment a professionally monitored system.
And we love to listen. Hear what real TELSCO customers are saying about us.
We had been with a company for more than 20 years when they were bought by another company. We... read moreWe had been with a company for more than 20 years when they were bought by another company. We were very frustrated with the service and started looking around for options with our old hardwired system.We found Telsco - from our very first interaction (requesting a quote via their website) to the house visit to go over our existing system, getting the quote, the installation of the upgrades and the continuous and constant contact to make sure that everything is ok - all of our experiences have been nothing less of impressive.Every question we have - it is not a problem to take care of and get an answer for you. A good example - for the change over day, I needed to have a specific date to fit into our very busy schedule. It was no problem to get that date.Today - customer service is everything. There is a lot of companies who say customer service is priority - we all know that is not the case. With Telsco from our very first interaction - we have felt nothing but understanding and respect and willingness to go the extra mile. We were so happy to find a company who cares and listens to what we are asking.With the installation - there was a little hiccup very minor and not the technicians fault at all. We were contacted the very next morning and that same day someone was out to take care of it.I did read the reviews on line as with most people today - its just how we find out about businesses. If there was a higher rating than 5 - we would give it.Based on everything from the 1st contact to today - let's just say when you find the perfect fit of service and professionalism - why would you go anywhere else?We are looking forward to a long and happy relationship with Telsco. read less
Great ,timely service for all our clinics. Thank you.
TELSCO has been our families home security provider for several years. They provided and installed the original system and also... read moreTELSCO has been our families home security provider for several years. They provided and installed the original system and also provide monitoring services. We recently added cameras to the interior of our house and as with the original system installation the new addition went seamlessly. The entire TELSCO team from start to finish have been outstanding. If you are looking for a security system and monitoring services TELSCO is the company to hire. read less
I’ve been a loyal customer of Telsco for years already as I am satisfied with their service and their rate... read moreI’ve been a loyal customer of Telsco for years already as I am satisfied with their service and their rate is reasonable. read less
Great customer service. Telsco goes out of their way to ensure that the customer is satisfied. Prompt responses to... read moreGreat customer service. Telsco goes out of their way to ensure that the customer is satisfied. Prompt responses to any inquiries. We have a had great experiences with their technicians. Would definitely recommend! Keep up the great work! read less
Telsco is a great service provider and Patrick (a technician) was quickly able to troubleshoot and resolve my issue. ... read moreTelsco is a great service provider and Patrick (a technician) was quickly able to troubleshoot and resolve my issue. I am happy that I have subscribed to the monthly service plan which has come in handy a couple of times. Great work! read less
Our Telsco experience was great! i would recommend this company to anyone! they are very efficient, fast, and patient with... read moreOur Telsco experience was great! i would recommend this company to anyone! they are very efficient, fast, and patient with everything! from the time i called to make an appointment, the quote, and all the options and knowledge that was available to us.Our tech was great, he was very kind and patient with my wild children running around the house, especially with everything going on right now he was very respectable with being cautious of not spreading any germs, he explained everything and answered all of our questions, as did the wonderful gentleman who came out to visit us the first time.we are very pleased with all the work telsco has done, the equipment is up to date, small, and didn't leave any huge holes or anything in our wall.thank you once again for your amazing work, it is greatly appreciated! read less
Great company all around - from customer service to service technicians. Always available with just a phone call and very... read moreGreat company all around - from customer service to service technicians. Always available with just a phone call and very responsive. Monitoring is on point, have had false alarms and Telsco calls immediately to check. Highly recommend. read less
Our Telsco experience was amazing to say the least from a customer satisfaction perspective.Beginning with the quoting process to the... read moreOur Telsco experience was amazing to say the least from a customer satisfaction perspective.Beginning with the quoting process to the end of the installation all the staff were knowledgeable, respectful and competent at their trade.Of particular mention was the tech who performed the installation. He was extremely technically component, spent time to answer questions, highly particular with making certain everything worked properly before leaving. A first class gentleman to say the very least. Hard to find folks like him.Compared to the security company we previously had; Telsco is head and shoulders above them and quite frankly they are head and shoulders above most companies we have dealt with in respect to customer service/satisfaction.They get five stars without hesitation. read less
We've been with Telsco for over 3 decades and have always been extremely pleased with their services. Recently our alarm... read moreWe've been with Telsco for over 3 decades and have always been extremely pleased with their services. Recently our alarm system required an upgrade and again, the service was excellent! The technician who installed the new equipment was professional, efficient and courteous. He was patient in answering our questions and explaining the new setup. We definitely would recommend TELSCO to all looking for security systems. read less
I have been a customer of Telsco's for many years and have been very happy wit the system and service.... read moreI have been a customer of Telsco's for many years and have been very happy wit the system and service. We recently upgraded our system and had to have a small issue fixed. The repairman, Oscar was amazing! He was professional, friendly and very knowledgeable. He fixed the issue right away. Telsco even did a follow up with us to ensure it was all fixed and if we were satisfied. Great service and a great company! read less
Telsco has been fantastic for helping us with our new security system. Our sales rep Kimble helped fit us in... read moreTelsco has been fantastic for helping us with our new security system. Our sales rep Kimble helped fit us in on our tight timeline. Our technician Chris was cheerful, hardworking, went above and beyond and explained things in a simple and concise manner. He also cleaned up before leaving and ensured there was no mess left behind, he took the time to clean his boots before entering the office each time which is a rarity in the install/construction world! The system works well, is intuitive and it was a great overall customer experience. 5 enthusiastic stars. read less
Telsco was recommended to me by a friend and I was not disappointed. From the time Vickie came to walk... read moreTelsco was recommended to me by a friend and I was not disappointed. From the time Vickie came to walk through my house to give me a quote, I knew I was in good hands. Telsco accommodated me to install my security system on a weekend; as my work schedule did not allow it during the week. Nyan installed my system and explained everything in detail about how it works. Everyone has been so kind to me and I've slept better the last week knowing I have a security system. Thanks everyone! read less
Have dealt with this company for year . Very pleased with their service, always able to maintain our system. Would... read moreHave dealt with this company for year . Very pleased with their service, always able to maintain our system. Would recommend to anyone personal or business. read less
Switched from another security system to Telsco after doing a lot of research. They were very professional from the... read moreSwitched from another security system to Telsco after doing a lot of research. They were very professional from the free quote, setting up a timely appointment and switching from my older security system. They handled the switch over very well and had me up and running with no issues. I like the time they spent going over the system, features and the online/app system. I really like that they are local and you can speak to a fellow Albertan. After the install they keep in touch with emails to make sure system is running and responded to questions promptly. Highly recommend them! read less
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