Edmonton Monitoring Centre

Great customer service. Telsco goes out of their way to ensure that the customer is satisfied. Prompt responses to... read moreGreat customer service. Telsco goes out of their way to ensure that the customer is satisfied. Prompt responses to any inquiries. We have a had great experiences with their technicians. Would definitely recommend! Keep up the great work! read less

Our system panel showed a low battery warning after many years of operation, so we scheduled a service call. ... read moreOur system panel showed a low battery warning after many years of operation, so we scheduled a service call. The technician phoned ahead on the day of the service to be sure we were available, and arrived shortly afterwards. Battery replacement was completed quickly and our panel alarm was cleared. Great service as always. Good job Telsco! read less

Customer service was polite but not really helpful.

As a Telsco customer for the last 5 years, I would highly recommend their service. I recently had an issue... read moreAs a Telsco customer for the last 5 years, I would highly recommend their service. I recently had an issue with my system and the response was prompt. The technician drove 90 km and replaced an out of warranty component with no charge. read less

Customer service is a priority and Telsco does this exceptionally well. The people we have spoken with answered our questions... read moreCustomer service is a priority and Telsco does this exceptionally well. The people we have spoken with answered our questions promptly and courteously. The upgrade to our system was done with pride of workmanship and we were kept informed of the progress. Would recommend them to anyone who is looking for a security system. read less

Our Telsco experience was amazing to say the least from a customer satisfaction perspective.Beginning with the quoting process to the... read moreOur Telsco experience was amazing to say the least from a customer satisfaction perspective.Beginning with the quoting process to the end of the installation all the staff were knowledgeable, respectful and competent at their trade.Of particular mention was the tech who performed the installation. He was extremely technically component, spent time to answer questions, highly particular with making certain everything worked properly before leaving. A first class gentleman to say the very least. Hard to find folks like him.Compared to the security company we previously had; Telsco is head and shoulders above them and quite frankly they are head and shoulders above most companies we have dealt with in respect to customer service/satisfaction.They get five stars without hesitation. read less

As a woman living alone, I installed home security to add to my sense of comfort. What I didn't expect... read moreAs a woman living alone, I installed home security to add to my sense of comfort. What I didn't expect was how having home security dramatically improved my sleep. I highly recommend Telsco. They are thoroughly professional at every stage and the installation was such a breeze. They will provide you with precisely what you need. And I love that they are locally monitored. read less

After being with ADT for approximately thirty years and finding their service to be less that satisfactory lately, after much... read moreAfter being with ADT for approximately thirty years and finding their service to be less that satisfactory lately, after much research, we changed our service to Telsco. We were very impressed with Mike in sales and the two technicians, Dushyant and Vishai, who worked non-stop for four hours replacing our old system.The personnel working with this company has been very professional and easy to work with. I would highly recommend them to anyone requiring security for their premises. read less

I’ve been a Telsco customer for a few years now and every interaction I’ve had with them has been so... read moreI’ve been a Telsco customer for a few years now and every interaction I’ve had with them has been so positive. From sales and finding the right equipment to installation share they found the perfect solution for my setup, and technical support where they have been so knowledgeable and easy to work with, this is a great company. The other day I had an issue that I needed help with, and due to scheduling constraints on my end, I couldn’t wait long for a fix. Telsco had a tech at my house in 30 minutes and solved the problem right away. Pretty sure with some other companies I’d still be on hold on the phone in that amount of time. Would definitely recommend. read less

I love Telsco and I highly recommend them to everyone. They are a local company. Customer service is always excellent... read moreI love Telsco and I highly recommend them to everyone. They are a local company. Customer service is always excellent and the price is affordable. Plus when your alarm goes off, it's an actual human being from Edmonton who calls to check in on you. Thanks Telsco! read less

We've been with Telsco for over 3 decades and have always been extremely pleased with their services. Recently our alarm... read moreWe've been with Telsco for over 3 decades and have always been extremely pleased with their services. Recently our alarm system required an upgrade and again, the service was excellent! The technician who installed the new equipment was professional, efficient and courteous. He was patient in answering our questions and explaining the new setup. We definitely would recommend TELSCO to all looking for security systems. read less

Telsco was my security provider for eighteen years at my previousresidence. I had chosen them then because they... read moreTelsco was my security provider for eighteen years at my previousresidence. I had chosen them then because they were a local companyand for the duration of our relationship I was provided with excellent service. Then I moved and since the new home had an already installed product, I opted to continue that service. However, after a number of years of being part of a large international system and receiving substandard service I decided that I'd had enough. Imagine my surprise when I went online and found that not only was Telsco still in the business but they had remained a local company. I immediately contacted them. They came to my home, reviewed my existing equipment, gave me a quote and had my system converted to their service within weeks. The technicians that did the conversion were friendly, extremely knowledgeable and gave me detailed information on the change over. The contact centre people are friendly, knowledgeable and very helpful. I f I am having trouble changing a battery they send someone out quickly to rectify the issue. I am now confident that I am ingood hands with a company that obviously cares a great deal about the people they serve. Thank you Telsco! I highly recommend this company. read less

I figure it's due time I give a review. I've used Telsco, for home and business, for a number... read moreI figure it's due time I give a review. I've used Telsco, for home and business, for a number of years now. What a great group! Whether it's an install or a call from the monitoring station they are always ontop of things. Professional, reliable are afew of the words I would use to describe their team.We have 8 locations they have set up and monitor. We have scheduled times that our shops are to be armed. I always get a call when a shop hasn't been armed or disarmed.No issues with my home system, I operate everything from an app on my phone. I Get a notification when the door opens/closes and can lock the door from anywhere when my kids forget too :)I can confidently recommend the Telsco team To anyone knowing they will get treated right! read less

Telsco responded quickly to service request and got us sorted out. Dibes was super helpful.

Great company all around - from customer service to service technicians. Always available with just a phone call and very... read moreGreat company all around - from customer service to service technicians. Always available with just a phone call and very responsive. Monitoring is on point, have had false alarms and Telsco calls immediately to check. Highly recommend. read less