Edmonton Monitoring Centre

Telsco is on the job! They are quick to respond and always give great customer service. I recommend them 100%

Just had a new home security system installed 2021. Excellent service from both the salesperson Mike and all of the... read moreJust had a new home security system installed 2021. Excellent service from both the salesperson Mike and all of the company employees I’ve talked to on the phone. The installers and technicians were friendly and knowledgeable.Dealing with an established local Edmonton company was one of our best decisions.I very highly recommend using Telsco for a home alarm system. read less

We were away from home and received a phone call from Telsco saying that the main floor sensor alarm was... read moreWe were away from home and received a phone call from Telsco saying that the main floor sensor alarm was breached. They asked us if they should send a car around. I told them know, as we have neighbors that monitor our home when we are away. I called the neighbors and they responded noting it was a false alarm. When we got home, we called Telsco to see why this would happen. They said there could be many causes, but advised us that if we wished they could send a technician out to check out all the sensors to ensure they were working properly. We accepted this offer, thinking there would be a fee for this. A very polite technician came over and checked every sensor in the home to ensure it was functioning properly. They all were, and said it was an anomaly that this occurred. He also stated that if it happened again, they would come out and possibly replace the motion sensor. I really thought we were going to pay a service charge for this, as friends have told us that other Security Systems charge for service calls like this. We were informed that there was no charge. We are really happy with Telsco and would recommend them to anyone! read less

Hi. Just wanted to say how happy I was with the service that Dibes provided us. He was... read moreHi. Just wanted to say how happy I was with the service that Dibes provided us. He was very professional and addressed our issue. Thank you for the service you provide. We are happy to be with Telsco. read less

Our system panel showed a low battery warning after many years of operation, so we scheduled a service call. ... read moreOur system panel showed a low battery warning after many years of operation, so we scheduled a service call. The technician phoned ahead on the day of the service to be sure we were available, and arrived shortly afterwards. Battery replacement was completed quickly and our panel alarm was cleared. Great service as always. Good job Telsco! read less

Recently our home security camera was put out of commission when technicians from our internet providers were at our home... read moreRecently our home security camera was put out of commission when technicians from our internet providers were at our home to do an upgrade that they requested be done. Having not realized this was until we contacted Telsco when on holidays and could not access our camera to view our propertywhilewewereaway. Telsco came to assess this situation and it became apparent the other company was at fault. Thanks to our Telsco - Gordon - who spend considerable time talking tech lingo with them to resolve this for us!! Excellent company - highly recommend them. read less

We are very happy with the service and response from Telsco and it's representatives.We set off our alarm and promptly... read moreWe are very happy with the service and response from Telsco and it's representatives.We set off our alarm and promptly receive a call from Telsco to check on us and our system.Recently, the internet was down. Shaw took one week to respond with sending someone out, while Telsco was notified and they scheduled Mohammed for approximately an hour after being reconnected to the internet. Awesome job!!Also, to note, having the same couple of Telsco representatives speaks loudly for the company. Since our installation of the security system, we any problems being dealt with has been with the same service reps --- so Telsco keeps their people which says volumes regarding the company itself!!Would recommend Telsco to anyone and everyone!! read less

We have been dealing with TELSCO for over 10years and always found that they provide good service at reasonable rates.... read moreWe have been dealing with TELSCO for over 10years and always found that they provide good service at reasonable rates. Today we had a thermostat added to our monitoring system by an installer named Chris (cant recall last name) and he was the most polite and friendly individual I have met in a long time! I highly recommend TELSCO for all your home monitoring needs. read less

Excellent

We are very happy with the service and response from Telsco and it's representatives.
We set off our alarm and promptly... read moreWe are very happy with the service and response from Telsco and it's representatives.
We set off our alarm and promptly receive a call from Telsco to check on us and our system.
Recently, the internet was down. Shaw took one week to respond with sending someone out, while Telsco was notified and they scheduled Mohammed for approximately an hour after being reconnected to the internet. Awesome job!!
Also, to note, having the same couple of Telsco representatives speaks loudly for the company. Since our installation of the security system, we any problems being dealt with has been with the same service reps --- so Telsco keeps their people which says volumes regarding the company itself!!
Would recommend Telsco to anyone and everyone!! read less

I would recommend this company to anyone looking for excellence in home security. The staff are the most professional... read moreI would recommend this company to anyone looking for excellence in home security. The staff are the most professional I have ever dealt with both service staff, office staff and the security staff. I will never change to another company. read less

After a break in we were looking to install a security system. Friends of my sister in-law own a large... read moreAfter a break in we were looking to install a security system. Friends of my sister in-law own a large commercial security company and recommended Telsco. Arranged for a consult then eventually the install. Everyone involved was very helpful, technician was prompt, on time and very helpful/informative. A year and a half later we decided to add garage security, once again the experience was very positive . Would not hesitate to recommend this company read less

I have been a customer of Telsco's for many years and have been very happy wit the system and service.... read moreI have been a customer of Telsco's for many years and have been very happy wit the system and service. We recently upgraded our system and had to have a small issue fixed. The repairman, Oscar was amazing! He was professional, friendly and very knowledgeable. He fixed the issue right away. Telsco even did a follow up with us to ensure it was all fixed and if we were satisfied. Great service and a great company! read less

These reviews speak for themselves. Most alarm companies rate VERY poorly, but not TELSCO! Response time is second to none... read moreThese reviews speak for themselves. Most alarm companies rate VERY poorly, but not TELSCO! Response time is second to none and customer service is excellent. I highly recommend TELSCO to everyone I know (and even those I don't know). read less

I would highly recommend Telsco for home security. Travis Sharkey (Sales) did an excellent job providing a security plan for... read moreI would highly recommend Telsco for home security. Travis Sharkey (Sales) did an excellent job providing a security plan for my home and provided friendly professional customer service and follow up. Kam (Installation) also did an excellent job and took all the time needed to explain and answer all my questions during installation and set up. Customer service at Telsco has been great and the best part is when you call for information or help you get to talk to someone in person without delay. I will recommend Telsco to family and friends. read less