Packages & Pricing

I recently had Telsco Security Systems installed, and it was good. They were punctual, respectful, and provided quality work. Good cable management too. The team took the time to thoroughly explain how the software works. I haven't had any issues with them. Thanks for the great service.

Long review. I never write reviews unless it’s warranted. I have been a Telsco customer for many years and recently needed to upgrade my system to cellular communication. Over the years I have I have dealt with Doug. He’s like talking to a friend that you haven’t talked to for a long time but you catch up like it was yesterday. You rarely find this nowadays. Doug spent the time with me by phone and emails. He is very kind, understanding, thorough and most importantly had the patience to answer all of my questions. Service day came and Les the technician was awesome. He did his job professionally. Very easy to talk to and explain what he was doing. I really appreciate that he came into my home and treated us like he was a guest. Not like other service providers who send technicians who don’t want to acknowledge me and make me feel uncomfortable in my own home. This is a flag for me and can’t wait for them to leave. Previous to my upgrade, my alarm would beep every other day at 2 a.m. Soon after I received a call from Telsco advising me the alarm system wasn’t communicating with my phone provider. I explained that yes I know and didn’t want them coming into my home or even having to call some 1-800 number to get the run around. We had a good chuckle but wish I could remember his name. Anyways, kudos to Telsco! You have awesome customer service and staff! Please don’t ever change.

I am so very happy with Telsco securing my business, and so much regret I did not use them earlier. I have a retail store, and we were using another local monitoring company for a few years. The first time I needed them (a break-in), they did not call me or the police. Madness! I knew then it was time to go back to Telsco (used them for home monitoring at my last place a few years ago and they were great). I called to setup an estimate, and Teresa, our local rep for the St. Albert area, was amazing, she came by the store and scoped everything out, we talked about what had happened, what we can do to prevent it the next time, and about monitored video. Parth and Kaden came out to do the install, were very quick and efficient, bypassed all the hurdles they encountered, and were done before close that day. The break-in we suffered a few months ago was our first ever after 5+ years in a brick and mortar location, and let me tell you it is every business owners worst nightmare. We lost a HUGE amount of product, and the destruction and aftermath was truly traumatising. With Telsco, we now have the Alarm.com app (fantastic), with all of its customizations, automations, and integrated video monitoring. As part of our install, we now have a camera integrated that shows the front of our store. We also have a trip sensor that triggers the alarm (only at certain hours) immediately if a person gets right up to the windows/door during those hours. When that happens, an actual person, in the Telsco monitoring center here in Edmonton, checks the cameras to see what's up. Less than a week after install, there was an incident where a false alarm triggered my own internal secondary system (which has some crazy lights and sirens lol). As chance would have it... the RCMP were patrolling and saw this happening, so they came up to the store to investigate, and therefor tripped the sensor setting off the Telsco alarm. I woke up to the notification on my phone, and could see the RCMP looking in the windows and the "Alarm Triggered" notifications (queue PTSD and minor heart attack!). Frida from the monitoring station called me right away, and calmly described what had happened, what she was seeing on the cameras (and I could also see in real time), and we decided what to do. She contacted the RCMP, who called me and let me know what had happened. Frida called me back to confirm everything was a-ok before I settled back into my peaceful sleep, knowing that others were out there looking after the security of my livelihood. While getting a middle of the night phone sucks, I'm sleeping normally again knowing that things are taken care of. Highly, highly recommend.

I have to tell you, I needed help on a couple of things and put in a support ticket. Gordon call back soon after and addresses the issues quickly and professionally. I appreciated it so much!

We recently had Telsco install an alarm system at our business and we are very happy. We had quotes from othe companies and some were actually lower but we decided to go with Telsco because of the professional quoting process and Dayna instilled confidence. The install went smoothly and was faster that estimated. I am sorry I don't remember the lead installers name but he was great and explained everything very clearly. I have already recomended them to others.