Health & Safety

We were away from home and received a phone call from Telsco saying that the main floor sensor alarm was... read moreWe were away from home and received a phone call from Telsco saying that the main floor sensor alarm was breached. They asked us if they should send a car around. I told them know, as we have neighbors that monitor our home when we are away. I called the neighbors and they responded noting it was a false alarm. When we got home, we called Telsco to see why this would happen. They said there could be many causes, but advised us that if we wished they could send a technician out to check out all the sensors to ensure they were working properly. We accepted this offer, thinking there would be a fee for this. A very polite technician came over and checked every sensor in the home to ensure it was functioning properly. They all were, and said it was an anomaly that this occurred. He also stated that if it happened again, they would come out and possibly replace the motion sensor. I really thought we were going to pay a service charge for this, as friends have told us that other Security Systems charge for service calls like this. We were informed that there was no charge. We are really happy with Telsco and would recommend them to anyone! read less

Telsco's service is unparalleled to none. From sales, administration, service and installation and monitoring, there are probably no one who... read moreTelsco's service is unparalleled to none. From sales, administration, service and installation and monitoring, there are probably no one who cares more about their customers than Telsco team. They define the true meaning of integrity. Keep up the good work!!! read less

Telsco was recommended to me by a friend and I was not disappointed. From the time Vickie came to walk... read moreTelsco was recommended to me by a friend and I was not disappointed. From the time Vickie came to walk through my house to give me a quote, I knew I was in good hands. Telsco accommodated me to install my security system on a weekend; as my work schedule did not allow it during the week. Nyan installed my system and explained everything in detail about how it works. Everyone has been so kind to me and I've slept better the last week knowing I have a security system. Thanks everyone! read less

We've been with Telsco for over 3 decades and have always been extremely pleased with their services. Recently our alarm... read moreWe've been with Telsco for over 3 decades and have always been extremely pleased with their services. Recently our alarm system required an upgrade and again, the service was excellent! The technician who installed the new equipment was professional, efficient and courteous. He was patient in answering our questions and explaining the new setup. We definitely would recommend TELSCO to all looking for security systems. read less

My wife and I have been a client of Telsco for a few years now, what initially drew us to... read moreMy wife and I have been a client of Telsco for a few years now, what initially drew us to Telsco was that they were recommended by a family friend and they are based locally in Edmonton, Alberta.When we call Telsco for service we are not waiting for long periods over the phone. If their representative needs to call back or if they need to follow-up with further information they do return your calls. Able to schedule on-site service and will work with us to arrange times suitable (due to availability) within an acceptable time-frame.Service technicians are very knowledgeable and are able to answer all questions. Able to identify what requires attention and what alternatives could be available.Have accidentally tripped the alarm myself and I receive a call from Telsco within 30 seconds reporting a possible breach. Monitoring personnel are very professional and understanding.We continually consider enhancements to the security features of our home and will continue to consult with Telsco for all such requirements.We would recommend Telsco to any person considering the installation of a monitored security system. read less

I have been using Telsco now for about 6 years. I chose to go with them because they are a... read moreI have been using Telsco now for about 6 years. I chose to go with them because they are a local company and monitor the system locally - evenings, weekends and holidays.I have been so pleased with the service and the response times. When I've accidentally set off the alarm, they are consistently calling me within 20-30 seconds. When cooking, the steak i was doing in the oven ended up sending out more smoke than intended ... within 30 seconds of the fire alarm going off, Telsco was on the phone, checking to make sure everything was ok.When family members accidentally forgot to disarm the system and set off the alarm, they got in contact with my emergency contact people (and tracked me down), asked if i wanted police response, and was able to remotely deal with the alarm.I upgraded my system a few years ago to allow for internet-based access - the installer was professional and took so much time to ensure that i understood what i could do and that i was comfortable with all the features and the flexibility i now have.This week, the system started sending out low battery notifications - the customer service representatives were effective, efficient and scheduled a time for a technician to come out which met my schedule. The technician arrived well inside the 2 hour window provided, called in advance to let me know he was on the way. He showed me how to replace the batteries in the motion sensors myself; gave me information on what could cause false alarms and checked/tested the rest of the system.Every time I speak with someone from Telsco, I feel like the hear, understand and do their best to resolve any issues. Highly recommend them. read less

We had a great experience with a service technician. We had a new front door installed and needed to... read moreWe had a great experience with a service technician. We had a new front door installed and needed to get a sensor re-installed. The tech went above and beyond by running a new wire to make sure we were happy. Great service. read less

 I want to give a shout out to Telsco for their outstanding service.
Having dealt with Telsco at work,... read moreI want to give a shout out to Telsco for their outstanding service.
Having dealt with Telsco at work, I always found them to be very friendly, professional and quick to respond to any queries. I soon questioned why I wasn’t using them for my home service. The transition from the competition to Telsco both at home and on the iPhone app (Telsco Connect) was smooth and seamless. Within a month we were enjoying the new services with no disruption to our home and lives. They are literally a phone call away and eager to assist. I highly recommend Telsco for alarm and monitoring services. read less

Had Telsco Home Security System installed in our home.
From the moment the Sales Representative came, explained the types of services... read moreHad Telsco Home Security System installed in our home.
From the moment the Sales Representative came, explained the types of services available, was very knowledgeable. Installation of system was done very efficiently & Installer was very neat & cleaned up. Installer's explanations on how the system worked was easily understood. Liked the system & the service so much that we recommended Telsco to our neighbour who also had the system installed. read less

About a year ago, I contacted Mike Gagne from Telsco security to quote us on a system for our new... read moreAbout a year ago, I contacted Mike Gagne from Telsco security to quote us on a system for our new office. We had received multiple quotes from different companies. What struck me about Mike was his knowledge of the security field, the fact that he had been a part of every level of their business and chose to stick with Telsco for over 20 years. Not only did Mike's quote provide information and piece of mind, but was much lower cost than the other companies. Mike took the time to come to our office and walk the grounds with us. He provided a quote that was comprehensive but not bloated. When we had a slight issue with the installation, Mike was quick to respond and corrected everything immediately. I was floored with the amazing service. I recommend Mike to our friends, family and clients and you should do the same. Thanks to Mike and his team at Telsco. read less

I would highly recommend Telsco for home security. Travis Sharkey (Sales) did an excellent job providing a security plan for... read moreI would highly recommend Telsco for home security. Travis Sharkey (Sales) did an excellent job providing a security plan for my home and provided friendly professional customer service and follow up. Kam (Installation) also did an excellent job and took all the time needed to explain and answer all my questions during installation and set up. Customer service at Telsco has been great and the best part is when you call for information or help you get to talk to someone in person without delay. I will recommend Telsco to family and friends. read less

Just wanted to say a shoutout to Brandon at Telsco! He did a a fantastic job helping me try and... read moreJust wanted to say a shoutout to Brandon at Telsco! He did a a fantastic job helping me try and find my new security system, unfortunately it wasn’t the right time for us but when I’m ready I will be going back! Thank you for your help and would highly recommend seeing brandon when looking for your new home security! read less

We have been dealing with TELSCO for over 10years and always found that they provide good service at reasonable rates.... read moreWe have been dealing with TELSCO for over 10years and always found that they provide good service at reasonable rates. Today we had a thermostat added to our monitoring system by an installer named Chris (cant recall last name) and he was the most polite and friendly individual I have met in a long time! I highly recommend TELSCO for all your home monitoring needs. read less

We have been Telsco residential customers for about 25 years. Our system was outdated so we needed an upgrade... read moreWe have been Telsco residential customers for about 25 years. Our system was outdated so we needed an upgrade to wireless. Gene put together a quote that was acceptable to us and our upgrade was done by Les. We were told our install may take most of the day but Les was done in a couple hours. We threw him a couple curve balls which he hit out of the park. He made sure we knew everything about the new system and how to use the app. There is a reason Telsco has been in business for 50 years and why we have been customers so long. We are proud to support this Edmonton business. We know we our home is safe in their hands. read less

TELSCO has been our families home security provider for several years. They provided and installed the original system and also... read moreTELSCO has been our families home security provider for several years. They provided and installed the original system and also provide monitoring services. We recently added cameras to the interior of our house and as with the original system installation the new addition went seamlessly. The entire TELSCO team from start to finish have been outstanding. If you are looking for a security system and monitoring services TELSCO is the company to hire. read less