Health & Safety

We are very happy with the service and response from Telsco and it's representatives.
We set off our alarm and promptly... read moreWe are very happy with the service and response from Telsco and it's representatives.
We set off our alarm and promptly receive a call from Telsco to check on us and our system.
Recently, the internet was down. Shaw took one week to respond with sending someone out, while Telsco was notified and they scheduled Mohammed for approximately an hour after being reconnected to the internet. Awesome job!!
Also, to note, having the same couple of Telsco representatives speaks loudly for the company. Since our installation of the security system, we any problems being dealt with has been with the same service reps --- so Telsco keeps their people which says volumes regarding the company itself!!
Would recommend Telsco to anyone and everyone!! read less

I’ve been a loyal customer of Telsco for years already as I am satisfied with their service and their rate... read moreI’ve been a loyal customer of Telsco for years already as I am satisfied with their service and their rate is reasonable. read less

Had Telsco Home Security System installed in our home.
From the moment the Sales Representative came, explained the types of services... read moreHad Telsco Home Security System installed in our home.
From the moment the Sales Representative came, explained the types of services available, was very knowledgeable. Installation of system was done very efficiently & Installer was very neat & cleaned up. Installer's explanations on how the system worked was easily understood. Liked the system & the service so much that we recommended Telsco to our neighbour who also had the system installed. read less

We upgraded our system after 12 years with Telsco to wireless. We have always liked the idea of being with... read moreWe upgraded our system after 12 years with Telsco to wireless. We have always liked the idea of being with a local company. The upgrade process was very easy , the technician was very knowledgeable and professional . The monitoring staff are always polite, professional and helpful.
Bill & Judi read less

Very happy with the service received, straight forward, and super quick. We appreciated the honest, reliable business Brandon gave us.... read moreVery happy with the service received, straight forward, and super quick. We appreciated the honest, reliable business Brandon gave us. No surprise costs, no back and forth. 10/10 for the support. read less

We have recently installed Telsco as our home security system and it was a great experience right from the start.... read moreWe have recently installed Telsco as our home security system and it was a great experience right from the start. The Telsco technician was very friendly, thorough, and obviously great at his job. He was also super helpful in showing us how to use the app and he updated our doorbell system, which had not been working. I accidentally tripped the alarm one day and Telsco was very prompt in contacting me to ensure everything was alright. They were fast to contact and went through verification checks. Overall, I am extremely impressed; the technician was great and Telsco has been a very great and reliable security company. read less

When we bought this house 3 years ago, the previous owner was a Telsco customer. We decided to keep... read moreWhen we bought this house 3 years ago, the previous owner was a Telsco customer. We decided to keep the alarm system because my husband works out of town a lot and I felt safer having it. I can't even burn the popcorn and they are calling to see if everything is OK. I truly feel safer! Recently one of the sensors came loose and the alarm went off in the middle of the night. Telsco called within a few seconds to see if I was OK. Then they sent out a service tech to fix the sensor. I am VERY happy with their service and highly recommend them. read less

Have been a customer for over 15 years. Have had several upgrades as technology advances and each time has been... read moreHave been a customer for over 15 years. Have had several upgrades as technology advances and each time has been seamless and done by very professional field staff. Highly recommend these folks. Really like the service that they answer the phone ( a live person ) when you call. read less

Our house was broken into in mid-August. The crook broke 2 doors, pulled all the drawers and took easy... read moreOur house was broken into in mid-August. The crook broke 2 doors, pulled all the drawers and took easy to carry items - cash, jewellery, car keys, etc. The insurance company changed the doors and locks but our sense of security was gone. It was time to secure the house. My niece in Calgary searched online and found Telsco. I looked up Telsco in Edmonton Better Business Bureau. It has the best review. I also saw quite a few Telsco signs in the neighbourhood - yes, the bad gusy are here, and yes, there are more Telsco signs here than other companies'.So I called for a free consultation session. Long story short, all the Telsco employees that I have encountered (from sales, online chat, installation technician, service department to the Business Analyst I emailed with regarding billing) are friendly and helpful. No one tried to hard sell anything to us (stories I read online re other companies). I asked lots of questions and they were all answered very professionally. We eventually opted for a deterrence system - no surveillance cameras. The price was reasonable. A friend of mine went with another company around the same time. My cost was cheaper and I got more value for what I paid. There is no long term contract - just one year then it's month to month. My friend had to sign a 5 year contract. Our system was finally installed in early October - the only bad thing really because we had to wait for about 2 weeks as the installation team was busy. The sesnors were placed at such locatinos that they would provide a double hit to qualify for alerting the police in case there's a breakin. The online interface is very useful in setting up users/keyholders and system alerts. We have set up text/email notifications so we know exactly what is going on with the system being armed/disarmed or doors/windows being left open. It is also easy to arm/disarm the system using the app - from the car or lying in bed! I still have to overcome the anxiety of leaving my house, but at least I know Telsco is looking out for me. I am very happy that there's a local security company that I can trust - Telsco! read less

The one "1 star" review here sounds like user error to me haha. I have been with Telsco for about... read moreThe one "1 star" review here sounds like user error to me haha. I have been with Telsco for about 5 years now. By far the best alarm company. The fact that everything is local and call center isnt in Kentucky or something is great. They know the city, know local law enforcement making it a very smooth service. We have had ZERO false alarms causing false dispatches. They are insanely quick to call your phone if the alarm is set off by accident by say the dog, or a loved that didnt get to the panel fast enough. I now have cameras outside and at the entrances as well so that if there is a break in they can see and can call police immediately.They offer cutting edge tech and the best camera tech ive seen in comparison to the other "door to door" companies. Telscos service is top notch. The 1 or two issues I have had have been resolved in VERY short periods and the installation of my cameras and equipment is flawless. I would strongly recommend you choose Telsco over all other systems. You will not regret it. There is a reason the rating is so high. They make you feel like you are their only client. It is incredible. Thanks for reading. read less

I simply want to express my gratitude to Dibes and Teslco for their amazing service and mostly, their great customer... read moreI simply want to express my gratitude to Dibes and Teslco for their amazing service and mostly, their great customer support. Telsco is a most customer friendly company providing top-notch security products in a very competitive fashion. They also have a great support staff in people such as Nathan and an installer like Dibes who just completed setting up a doorbell camera. Such an installation should have been a no-brainer but one of my doorbells created issues: my house’s bad. Dibes displayed amazing patience and resourcefulness in making everything work perfectly. I am most thankful and cannot say enough for such service. I plan to continue to use their security services as long as I need them. Thank you. read less

Craig, Bryan and Patti were all great to work with. I love the phone app and these guys are always... read moreCraig, Bryan and Patti were all great to work with. I love the phone app and these guys are always happy and willing to help out. Thanks again! read less

Telsco has best customer service 👍

We have had our alarm system for over 20 years with no complaints. We only had it monitored for... read moreWe have had our alarm system for over 20 years with no complaints. We only had it monitored for the last 6 years and are very satisfied with the service. Telsco always calls promptly when we set the alarm off by accident and are pleasant on the phone. We upgraded our system a few years ago and the technician -Patrick - was really personable, knowledgable and extremely efficient. We would highly recommend Telsco to anyone looking for a home security system. read less

The experience with Telsco was the type that one should experience with every supplier. The tech was extremely competent, fastidious... read moreThe experience with Telsco was the type that one should experience with every supplier. The tech was extremely competent, fastidious with respect to ensuring that everything operated properly and provided answers to any question posed in a professional and friendly manner.The follow up from the management to ensure that I was satisfied with the experience was wonderful.If anyone needs a competent and customer focused security company to look after their home or business; look no further.Thank you Telsco and look forward to a long lasting relationship. read less