TELSCO vs. Shield Security: Choose the Provider that Offers Total Local Accountability

TELSCO is a local Shield security alternative for Edmonton business owners. Many business owners choose Shield Security because they want a local name, but soon discover they are actually dealing with a “Premium Authorized Dealer” for national service providers. 

At TELSCO, one integrated team manages your safety. Local TELSCO employees handle every step from the Edmonton headquarters, including camera installation and 24/7 monitoring.

Switching from Shield Security? We’ll handle everything, so you can protect what matters without the stress.

At TELSCO, we do things differently.

For over 50 years, TELSCO has been providing dedicated commercial security solutions to Edmonton-area organizations. No telecom bundles. No call centre runarounds. Just strong systems and fast, local support.

  • No long-term commitments.
  • 24/7 monitoring from right here in Edmonton.
  • Average alarm response time: 33.5 seconds.
  • Fair contractual terms — no 5-year lock-ins.

TELSCO vs. Shield Security: Which One Has Your Business Covered?

Shield Security
Securing Edmonton since 1970In business since 1990
100% Edmonton-based monitoring & supportOften relies on national monitoring partners
Flexible 1-year agreementsTerms depend on the specific hardware or provider used.
33.5 seconds on average response timeThird-party Canada-wide monitoring company (Armstrong’s), meaning less local knowledge in an emergency
One team handles sales, installation, monitoring, and service.Service and monitoring are often split between different entities.

Why Edmonton Businesses Choose TELSCO over Shield Security

The Local Monitoring Difference

The most significant differentiator is where your alarm signal actually goes. Shield Security, while owning an office on 58th Avenue, outsources monitoring to a third-party, Canada-wide company.  TELSCO operates a 100% Edmonton-based monitoring center located at 12750-127 Street. With TELSCO, in an emergency, you aren’t talking to a call center in another province; you’re talking to someone who knows the difference between Mill Woods and Griesbach.

Contract Flexibility

At TELSCO, we have a “No Long-Term Contracts” philosophy. We offer month-to-month flexibility, which is a massive draw for Edmontonians wary of being locked into a service that no longer meets their needs. Shield Security often requires a standard contract period in exchange for lower upfront equipment costs.

Simple Switching, Handled By Us

If you are a Shield customer looking to switch, TELSCO specializes in “Hardware Reuse.” Our technicians are trained to take over existing Shield or ADT hardware, potentially saving you hundreds in new equipment costs while upgrading you to the TELSCO Connect mobile app.

Your business deserves more than fragmented security and monitoring. Speak to us today and we’ll customize a security solution for your business’ unique needs.

Our commercial clients choose us because we offer:

Video Surveillance & Remote Monitoring

Smart Access Control Systems

Custom Coverage for Multi-site Operations

ULC Fire Panel Monitoring

Responsive Local Technicians Who Show Up — Fast

The TELSCO Advantage

When you choose TELSCO, you’re choosing a security provider that’s been protecting Edmonton homes and businesses since the 1970s. Here’s what that means for you::

  • Our Edmonton team live-answers the phone 24/7 in Edmonton.
  • Our average alarm response time is 33.5 seconds.
  • Our team has 400+ years of combined experience in the security industry.
  • We hold an A+ Better Business Bureau (BBB) rating and a 4.7-star Google review.

Contact us today to get a free quote! From restaurants and offices to warehouses and retail locations, we design every system around your operations. We’ll design a truly customized security solution and ensure you are supported by experts who live and work right here.

No generic “bundles” or call centre scripts — just personalized solutions and consistent billing from a company that’s been protecting local businesses for over over 50 years.