Customized Home Automation

Phenomenal. I had a quote, clear and easy to explain, immediately after Telsco came to review our needs. The installer... read morePhenomenal. I had a quote, clear and easy to explain, immediately after Telsco came to review our needs. The installer was on time, and completed the install with no glitches. We are thrilled with our new system! read less

I have had my Telsco alarm system since February of 2020, and have only good things to say about Telsco,... read moreI have had my Telsco alarm system since February of 2020, and have only good things to say about Telsco, I have had a very positive experience from sales to installation to current service.I have a complicated house to install an alarm and I needed the sales person to come on site to do a quote. Most companies quotes over the phone only. Their sales person Gene came to my house, he was very helpful and knowledgeable, and it was easy to choose what equipment and service I needed with him. The tech did a very good job despite that it was very hard to wire my house because of how complicated it is. I was amazed how he got the wires through in some of the places in my house. When we ran into some problems because of complexity of the house the problems were resolved quickly.I would highly recommend Telsco to anyone. read less

I had an extremely positive experience with both the Sales Rep - Nathan and the Technician- Kam.Prior to meeting Nathan,... read moreI had an extremely positive experience with both the Sales Rep - Nathan and the Technician- Kam.Prior to meeting Nathan, I had almost completed my dealings with a different provider but his knowledge and professionalism gave me confidence to subscribe to TELSCO. My choice and decision was further strengthened when Kam came to my home for the installation. He extremely patient and very cautious. He took his time to explain in details and made sure my wife and I were happy with his service.Since installing the equipments, i have had a good experience with TELSCO.If you are looking for Security for your home or business, i will strongly recommend TELSCO, you can't get it wrong with them!!! read less

Just moved into a home that had a system installed and monitored by this company, so I figured it would... read moreJust moved into a home that had a system installed and monitored by this company, so I figured it would be a simple process to call to reactivate the monitoring for us . Called on a Friday afternoon and sale person said it was getting late in the day and that they would get back to us on Monday ... by Wednesday after no response, I called and left a reminder message with this individual ... and now it's Friday a week later and still no response . Guess this may speak to the kind of response you may get from this company if you ever needed to actually call for assistance. I am now dialing other security companies for assistance .>> Update - Telsco followed up and apologized for the communication issue. They stepped up & came thru with some very competitive pricing to get us up and running, as well as assisted with the add-on cost for a garage door opener. Updated our panel and smoke detector, no charge.Sales rep Brandon was quite professional and informative, no pressure selling . They arranged for an after hours install to get us going right away. Installer ' Cam ' was again, professional and very knowledgeable, walking us thru the app set up and system use .Wish I could have had this experience from the get go, but am glad we decided to use Telsco . Would recommend them . read less

Our Telsco experience was great! i would recommend this company to anyone! they are very efficient, fast, and patient with... read moreOur Telsco experience was great! i would recommend this company to anyone! they are very efficient, fast, and patient with everything! from the time i called to make an appointment, the quote, and all the options and knowledge that was available to us.Our tech was great, he was very kind and patient with my wild children running around the house, especially with everything going on right now he was very respectable with being cautious of not spreading any germs, he explained everything and answered all of our questions, as did the wonderful gentleman who came out to visit us the first time.we are very pleased with all the work telsco has done, the equipment is up to date, small, and didn't leave any huge holes or anything in our wall.thank you once again for your amazing work, it is greatly appreciated! read less

Have used Telsco Alarm services at home and for my business for 20 years now and would recommend no other.... read moreHave used Telsco Alarm services at home and for my business for 20 years now and would recommend no other. Recently had some upgrades done and Brian my technician went above and beyond to ensure everything was dialed. read less

I have been a customer of Telsco's for many years and have been very happy wit the system and service.... read moreI have been a customer of Telsco's for many years and have been very happy wit the system and service. We recently upgraded our system and had to have a small issue fixed. The repairman, Oscar was amazing! He was professional, friendly and very knowledgeable. He fixed the issue right away. Telsco even did a follow up with us to ensure it was all fixed and if we were satisfied. Great service and a great company! read less

We are very happy with the service and response from Telsco and it's representatives.We set off our alarm and promptly... read moreWe are very happy with the service and response from Telsco and it's representatives.We set off our alarm and promptly receive a call from Telsco to check on us and our system.Recently, the internet was down. Shaw took one week to respond with sending someone out, while Telsco was notified and they scheduled Mohammed for approximately an hour after being reconnected to the internet. Awesome job!!Also, to note, having the same couple of Telsco representatives speaks loudly for the company. Since our installation of the security system, we any problems being dealt with has been with the same service reps --- so Telsco keeps their people which says volumes regarding the company itself!!Would recommend Telsco to anyone and everyone!! read less

Telsco provides a security system to the company I work for since 1995 and during all these years they were... read moreTelsco provides a security system to the company I work for since 1995 and during all these years they were steady as a rock. I was so impressed and decided to go with them for my home security. One of the best decisions I’ve ever made. These guys are second to none. Highly recommend. read less

From start to finish they were professional and a delight to deal with.We had an ADT system that was getting... read moreFrom start to finish they were professional and a delight to deal with.We had an ADT system that was getting outdated. Found that although ADT/Telus would offer us all kinds of things, it was extremely difficult trying to deal with and contact anyone. Sometimes the call went to the US and sometimes it was Canada and no one seemed to provide any continuity.When we found out that Telsco was 100% local it was an easy choice. Everyone that we have dealt with has been excellent, especially Gene and our installer Nayan. The system they installed is a lot easier to use. read less

We were having problems with one of our door sensors, so Patrick came to look at it for us. ... read moreWe were having problems with one of our door sensors, so Patrick came to look at it for us. We were able to get the initial appointment promptly and Patrick arrived on time. Within a few minutes he had the problem solved and was on his way. He took the time to explain the situation, so that we knew exactly what was going on. We have had a Telsco Security System for years and highly recommend them - their service has always been phenomenal! read less

Telsco was recommended to me by a friend and I was not disappointed. From the time Vickie came to walk... read moreTelsco was recommended to me by a friend and I was not disappointed. From the time Vickie came to walk through my house to give me a quote, I knew I was in good hands. Telsco accommodated me to install my security system on a weekend; as my work schedule did not allow it during the week. Nyan installed my system and explained everything in detail about how it works. Everyone has been so kind to me and I've slept better the last week knowing I have a security system. Thanks everyone! read less

We've been with Telsco for many years & will only deal with the Telsco team. They are professional from start... read moreWe've been with Telsco for many years & will only deal with the Telsco team. They are professional from start to finish! Notifying us with system issues, quickly setting up service appointments & having knowledgeable technicians to resolve problems or installing the latest systems. We highly recommend Telsco to anyone in the market for a new security system, a great local team! read less

I had a new wireless system installed. A highly professional, friendly, efficient, first class service. The conversations with the... read moreI had a new wireless system installed. A highly professional, friendly, efficient, first class service. The conversations with the office, the scheduling, confirmation, installation of the system - all exceeded my expectations. Chris the technician was punctual, always polite, clearly very skilled, explained clearly what was happening at each stage, very patient taking me through the computer program and set up, got the job done in the time allotted with no fuss and impeccable with cleaning up. I can’t recommend TELSCO highly enough. read less

If you are considering Telsco for your first home security system, here are some things I wish I had understood... read moreIf you are considering Telsco for your first home security system, here are some things I wish I had understood when I was in the market. I have a deep regret that Telsco was only my second choice, because I did not understand the importance of these details. When I am finally free to change providers, Telsco will be my first call.Independent monitoring service:National competitors subcontract through API. This means that they will follow API procedures, regardless of what your contract states. Telsco will follow the procedure you have specified in your contract.Short term contract:The initial payment for your security equipment may be daunting, but it will save you big time if you do have a problem. I am locked into a contract with another company because to withdraw would cost over $2k. This includes 50 months of monitoring fees for services that I would not receive after cancelling. With Telsco, because you pay up front, you will not have to buy out the cost of equipment in future, and the contract for monitoring is significantly shorter.No subcontractors and customer service:Because Telsco does not use subcontractors, you will deal with them directly if you do encounter problems. They are able to provide customized solutions because no third party contracts will get in the way. Miscommunication between multiple companies will not be an issue.I hope this is helpful and that you will never actually need someone to dispatch emergency services! Best of luck with your decision. read less