Home Automation Integration

I would recommend this company to anyone looking for excellence in home security. The staff are the most professional... read moreI would recommend this company to anyone looking for excellence in home security. The staff are the most professional I have ever dealt with both service staff, office staff and the security staff. I will never change to another company. read less

 We had an emergency and Craig Thomson fast tracked our system install even though they were backed up. Thank you... read moreWe had an emergency and Craig Thomson fast tracked our system install even though they were backed up. Thank you Telsco for the exemplary service from your sales and installation team!!! 👍 read less

Awesome company.. have been customers for more then ten years. Won’t change alarm company.

Telsco was the most expensive system we looked at. My office and many friends use them so in spite of... read moreTelsco was the most expensive system we looked at. My office and many friends use them so in spite of the cost we went with them. Certainly worth the extra cost. System works great and their service is superb. I am happy to pay a premium to get great system and service. read less

Telsco is the best!!! Always prompt to respond to my alarm going off even if it’s a false alarm. Service... read moreTelsco is the best!!! Always prompt to respond to my alarm going off even if it’s a false alarm. Service staff is always on time for appointments, knowledgeable, friendly and able to fix any issues with the alarm system I may have. I would highly recommend Telsco to anyone!!! read less

After being with ADT for approximately thirty years and finding their service to be less that satisfactory lately, after much... read moreAfter being with ADT for approximately thirty years and finding their service to be less that satisfactory lately, after much research, we changed our service to Telsco. We were very impressed with Mike in sales and the two technicians, Dushyant and Vishai, who worked non-stop for four hours replacing our old system.The personnel working with this company has been very professional and easy to work with. I would highly recommend them to anyone requiring security for their premises. read less

I have been a Telsco customer for over 20 years now... the last few years I have added sites and... read moreI have been a Telsco customer for over 20 years now... the last few years I have added sites and Telsco has been there to help. Kelan has been our preferred tech for any little things that come up or changes we want to make. He just left here and I don't normally write these reviews but his service was so good I wanted to take the time to mention how positively stand out it was. Thanks Telsco and Kelan! read less

Great Edmonton company with an exceptional track record in the security industry. Original install and upgrade were done with a... read moreGreat Edmonton company with an exceptional track record in the security industry. Original install and upgrade were done with a professional approach and courtesy. The upgrade was one that provided remote access and control. Simple to use and very convenient. Great service and a great team.
Nesen Naidoo read less

We have been Telsco residential customers for about 25 years. Our system was outdated so we needed an upgrade... read moreWe have been Telsco residential customers for about 25 years. Our system was outdated so we needed an upgrade to wireless. Gene put together a quote that was acceptable to us and our upgrade was done by Les. We were told our install may take most of the day but Les was done in a couple hours. We threw him a couple curve balls which he hit out of the park. He made sure we knew everything about the new system and how to use the app. There is a reason Telsco has been in business for 50 years and why we have been customers so long. We are proud to support this Edmonton business. We know we our home is safe in their hands. read less

We were away from home and received a phone call from Telsco saying that the main floor sensor alarm was... read moreWe were away from home and received a phone call from Telsco saying that the main floor sensor alarm was breached. They asked us if they should send a car around. I told them know, as we have neighbors that monitor our home when we are away. I called the neighbors and they responded noting it was a false alarm. When we got home, we called Telsco to see why this would happen. They said there could be many causes, but advised us that if we wished they could send a technician out to check out all the sensors to ensure they were working properly. We accepted this offer, thinking there would be a fee for this. A very polite technician came over and checked every sensor in the home to ensure it was functioning properly. They all were, and said it was an anomaly that this occurred. He also stated that if it happened again, they would come out and possibly replace the motion sensor. I really thought we were going to pay a service charge for this, as friends have told us that other Security Systems charge for service calls like this. We were informed that there was no charge. We are really happy with Telsco and would recommend them to anyone! read less

I’ve been a loyal customer of Telsco for years already as I am satisfied with their service and their rate... read moreI’ve been a loyal customer of Telsco for years already as I am satisfied with their service and their rate is reasonable. read less

We researched many security companies before we chose Telsco. For the price they offer a great service. We... read moreWe researched many security companies before we chose Telsco. For the price they offer a great service. We had a problem with one of our old sensors that was installed 25 years ago by a different security company. We had false alarms because of this sensor. Telsco sent out a tech and he diagnosed and fixed the problem in a very short time. There was no additional charge for this. We have been very pleased with their service and really like the fact that they are a local company. They are very responsive and make it easy to deal with them no matter what the issue is. read less

We had a great experience with the service technician. He was thorough and very friendly. Overall, Telsco has so far... read moreWe had a great experience with the service technician. He was thorough and very friendly. Overall, Telsco has so far provided great service. read less

 We were away from home and received a phone call from Telsco saying that the main floor sensor alarm was... read moreWe were away from home and received a phone call from Telsco saying that the main floor sensor alarm was breached. They asked us if they should send a car around. I told them no, as we have neighbors that monitor our home when we are away. I called the neighbors and they responded noting it was a false alarm. When we got home, we called Telsco to see why this would happen. They said there could be many causes, but advised us that if we wished they could send a technician out to check out all the sensors to ensure they were working properly. We accepted this offer, thinking there would be a fee for this. A very polite technician came over and checked every sensor in the home to ensure it was functioning properly. They all were, and said it was an anomaly that this occurred. He also stated that if it happened again, they would come out and possibly replace the motion sensor. I really thought we were going to pay a service charge for this, as friends have told us that other Security Systems charge for service calls like this. We were informed that there was no charge. We are really happy with Telsco and would recommend them to anyone! read less

Customer service was polite but not really helpful.